Effective Date: 11 December 2024
Welcome to www.woodsbridal.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, operated by Woods (referred to as “we,” “us,” or “our”), based in Johannesburg, South Africa. By accessing or using the Website, you agree to be bound by these Terms.
If you do not agree with these Terms, you should discontinue use of the Website immediately.
1. Overview
Woods specializes in designing and selling customized wedding dresses for discerning brides (“Products”). These Terms apply to all users of the Website, including customers and visitors.
2. Eligibility
By using the Website, you represent that you are:
- At least 18 years old or accessing the Website under the supervision of a parent or guardian.
- Legally capable of entering into binding contracts under applicable laws.
3. Products and Orders
3.1 Product Customization
- Woods offers bespoke wedding dresses tailored to your preferences. Customization details are agreed upon at the time of purchase.
- A non-refundable design fee of R500 is required to begin the design process. If you proceed with the order, this amount will be credited towards your overall quotation.
- Clients are allowed one complimentary adjustment to their design during the design phase. Any additional design changes will incur an extra non-refundable fee.
3.2 Pricing and Payments
- All prices on the Website are listed in South African Rand (ZAR) and are subject to change without prior notice.
- Payment is required in full at the time of purchase, unless otherwise agreed in writing.
- Secure payment processing is handled by third-party providers. We do not store your payment information.
3.3 Order Confirmation
- An order is confirmed only after we send an acknowledgement email.
- We reserve the right to decline orders at our discretion, including due to payment issues, incorrect pricing, or limited availability.
3.4 Delivery
- Delivery times are estimates and may vary based on location and customization requirements.
- We are not liable for delays caused by courier services or unforeseen events.
4. Returns and Refunds
4.1 Custom Orders
- Due to the personalized nature of our Products, returns or refunds are not permitted for custom wedding dresses unless the item is defective or does not match the agreed-upon specifications.
- The R500 design fee and any additional adjustment fees are non-refundable, even if the customer decides not to proceed with the order.
4.2 Faulty or Incorrect Products
- If you receive a defective or incorrect product, notify us within 7 days of delivery at [email protected].
- We may offer a repair, replacement, or refund at our discretion.
5. User Responsibilities
By using the Website, you agree to:
✅ Provide accurate and truthful information during the ordering process.
✅ Use the Website only for lawful purposes and refrain from any unauthorized or harmful activities.
🚫 You are prohibited from:
- Copying or reproducing any part of the Website without our prior consent.
- Interfering with the Website’s functionality or security.
6. Intellectual Property
All content on the Website, including text, images, logos, and designs, is the property of Woods and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.
7. Limitation of Liability
To the extent permitted by law, Woods shall not be liable for:
- Indirect, incidental, or consequential damages arising from your use of the Website or our Products.
- Losses caused by third-party service providers, including payment processors or couriers.
Our total liability for any claim related to the Products or Website shall not exceed the amount you paid for the Product in question.
8. Privacy Policy
Your use of the Website is subject to our Privacy Policy, which explains how we collect, store, and use your personal data.
9. Termination
We reserve the right to terminate your access to the Website at our discretion, without prior notice, for violations of these Terms or other lawful reasons.
10. Governing Law
These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of the Website shall be resolved in the courts of South Africa.
11. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after such updates constitutes your acceptance of the revised Terms.
12. Contact Information
For questions or concerns about these Terms, please contact us:
📧 Email: [email protected]
📍 Address: Johannesburg, South Africa
Thank you for choosing Woods Bridal!