Effective Date: 11 December 2024
At Woods Bridal (referred to as “we,” “us,” or “our”), accessible from www.woodsbridal.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information, as well as your rights regarding this data under the General Data Protection Regulation (GDPR).
1. Data Collection
We collect the following types of personal data when you interact with our website:
1.1 Information You Provide:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Order Details: Customisation preferences and purchase information.
- Payment Information: We do not directly process payment data; payments are securely handled by our third-party payment processors.
1.2 Information Collected Automatically:
- Technical Information: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on pages, and interaction with website features.
1.3 Cookies and Similar Technologies:
We use cookies to enhance your experience on our website. For more information, please refer to our Cookie Policy.
2. Data Usage
We use your data for the following purposes:
- Order Fulfilment: Processing and delivering your customised wedding dress orders.
- Customer Support: Responding to inquiries and providing support.
- Marketing: Sending promotional emails if you have opted in. You may unsubscribe at any time.
- Website Improvement: Analysing user behaviour to enhance our website and services.
- Legal Compliance: Ensuring adherence to applicable laws and regulations.
3. Data Storage
We store your data securely using industry-standard encryption and security measures. Personal data is retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
4. Data Sharing
We may share your personal data with the following entities:
- Service Providers: Third-party vendors assisting in payment processing, order delivery, and website hosting.
- Legal Authorities: Where required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We do not sell your personal data to third parties.
5. Data Security
We implement robust security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request the deletion of your data under certain conditions (“right to be forgotten”).
- Restriction: Request restriction of processing in certain situations.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise your rights, please contact us at [email protected]. We may require verification of your identity before processing your request.
7. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
8. International Data Transfers
If you are located outside South Africa, your data may be transferred to and processed in South Africa or other countries. We ensure such transfers comply with GDPR requirements through appropriate safeguards.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you may contact us at:
- Email: [email protected]
- Address: Johannesburg, South Africa
By using our website, you agree to the terms outlined in this Privacy Policy.